8x8 Analytics live stats delays - US region

8x8 is currently investigating 8x8 Contact Center analytics delays in observing agent and queue telephony status changes for a subset of US customers. This does not impact call flow or the ability to make or receive calls or other digital channels such as email or chat. We are currently working on restoring and will provide updates as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience.
We will provide further update at 2pm Pacific time (5 PM Eastern) on progress of the investigation and we again apologize for the inconvenience. 

8x8 has identified the issue causing and is working to restore normal performance back to the affected customers. We'll continue to provide updates and will provide the next update at 3:00PM Pacific (6:00PM Eastern)