Outage in 8x8

Internet FAX Issue Affecting 8x8 Work

Resolved Minor
July 31, 2024 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

8X8 has seen an issue with 8x8 Internet Fax service at this time. 8x8 is investigating this issue and will update as more information become available.
Latest Updates ( sorted recent to last )
INFORMATIONAL about 2 months ago - at 07/31/2024 10:40PM

8X8 has seen an issue with 8x8 Internet Fax service at this time. 8x8 is investigating this issue and will update as more information become available.

IDENTIFIED about 2 months ago - at 07/31/2024 10:58PM

8x8 is continuing to work to resolve the issue with inbound and outbound internet faxes in 8x8 Work Desktop and mobile applications. We'll continue to provide updates until fully resolved. 

INFORMATIONAL about 2 months ago - at 07/31/2024 11:13PM

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

INFORMATIONAL about 2 months ago - at 07/31/2024 11:43PM

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience.
We will provide further update as they become available and we again apologize for the inconvenience. 

INFORMATIONAL about 2 months ago - at 08/01/2024 12:07AM

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

MONITORING about 2 months ago - at 08/01/2024 01:02AM

8x8 has seen recovery of fax services and is seeing normal inbound and outbound traffic resume. We will be monitoring the system and will provide a final update once we confirm full resolution. 

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