8x8 Contact Center calling issues

8x8 has received reports of users experiencing issues with inbound and outbound calls with 8x8 Contact Center in the US region, getting a "no route exists" error. We are investigating this issue and will provide updates as soon as they are available.

8x8 has identified the issue causing the calls with 8x8 Contact Center in the US region to not work properly, symptoms covering "no route exists" error, calls timing out and calls not being offered to agents. We'll continue to provide updates once 8x8 further investigates and validates the resolution.

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

We are now seeing improvements for the 8x8 Contact Center calling service. 8x8 engineers continue to work towards full resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.