Service Interruption – AWS Outage Impacting Support Systems - 20 October 2025

Final Update – Support System Outage

Our support system (Freshdesk) has now been fully restored following the earlier AWS outage.

However, our Practice Management Platform—which is hosted on the AWS US-East region—remains impacted due to ongoing AWS service disruption in that region. Customer databases in this region are still unavailable.

A separate incident has been created to track the Practice Management platform outage specifically. This post will now be closed to reflect that the original support system disruption has been resolved.

We appreciate your continued patience as we monitor AWS’s progress and work to restore full access as soon as possible.

We are continuing to monitor for any further issues.

We are currently investigating an issue related to a widespread AWS outage affecting multiple services globally.

Our Practice Management Platform is affected for customers on the US-East-1 Serverl; other regions are functioning.

Our support ticketing system (Freshdesk) is also impacted. This may delay responses to support requests.

Our Legal Accounting Platform is also fully operational, but its Intercom chat support is currently unavailable due to the same AWS outage.

We are monitoring the situation closely and will restore normal support operations as soon as AWS resolves the issue.

Further updates will be posted here as they become available.