Outage in Ada

Investigating issues with Ada Chat services

Resolved Major
January 16, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Some customers are experiencing issues with our chat services. This is affecting some chatters interacting with Ada bots.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Components affected
Ada Chat Client
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/16/2023 10:31PM

This incident has been resolved.

MONITORING over 2 years ago - at 01/16/2023 10:22PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 01/16/2023 10:10PM

We are continuing to investigate the issue to identify the root cause.
We will continue to share status updates every 30 minutes.

INVESTIGATING over 2 years ago - at 01/16/2023 09:44PM

Some customers are experiencing issues with our chat services. This is affecting some chatters interacting with Ada bots.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.

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