Outage in Ada

Investigating issues with Ada Chat services

Resolved Minor
April 10, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Some customers are experiencing issues with our chat services. This is affecting some chatters interacting with Ada bots and admins interacting with the bot dashboard. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
Components affected
Ada Chat Client Ada Zendesk Integration

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/10/2024 04:25PM

This incident has been resolved.

MONITORING over 1 year ago - at 04/10/2024 04:15PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 04/10/2024 04:15PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 04/10/2024 04:13PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 04/10/2024 03:44PM

Some customers are experiencing issues with our chat services. This is affecting some chatters interacting with Ada bots and admins interacting with the bot dashboard.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.

Latest Ada outages

Ada Voice services dashboard interruption - 2 days ago
Chat widget unavailable - 7 days ago
Delay in bot response - 8 days ago
Investigating issues with Analytics - 10 days ago
Voice Channel Configuration Missing Details - 10 days ago

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