Outage in Ada

Investigating issues with Ada Voice service

Resolved Major

December 10, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

Some customers are experiencing issues with our Voice services. This is affecting some chatters interacting with Ada Voice bots in the form of Speech to Text failure. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 12/10/2025 09:06PM

The issue with Ada Voice has been resolved and chatters should see things functioning normally again.
Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.

MONITORING 3 months ago - at 12/10/2025 08:26PM

IDENTIFIED 3 months ago - at 12/10/2025 08:23PM

The Root Cause has been identified as a dependent service. We are working towards a fix. Thank you for your patience as we work on a resolution.
Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.

INVESTIGATING 3 months ago - at 12/10/2025 08:22PM

Some customers are experiencing issues with our Voice services. This is affecting some chatters interacting with Ada Voice bots in the form of Speech to Text failure.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.

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