Outage in Ada
Investigating issues with Playbooks
Resolved MajorIncident Report
Some customers are experiencing issues with our Playbooks Feature. This is affecting chatters interacting with Ada bots by Playbooks failing to respond.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 12/09/2025 01:33AM
This incident has been resolved.
IDENTIFIED
5 days ago - at 12/09/2025 01:09AM
The Playbooks issue has been identified and we are working on a fix.
INVESTIGATING
5 days ago - at 12/09/2025 12:52AM
We are continuing to investigate the issue. We have identified that Playbook step retrieval is failing for chatters.
INVESTIGATING
5 days ago - at 12/09/2025 12:20AM
Some customers are experiencing issues with our Playbooks Feature. This is affecting chatters interacting with Ada bots by Playbooks failing to respond.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
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