Delay in knowledge article updates

The issue with a delay in the knowledge articles updating has been resolved and regular update cadence has been re-instated. Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.

We are continuing to investigate and monitor the issue.

We are continuing to investigate the issue. We are continuing to monitor as the delay improves.

We are continuing to investigate the issue. We're seeing improvements in the delay and will continue to monitor

We are continuing to investigate this issue.

We're investigating a delay in knowledge article updates. Customers may notice that updates to their knowledge articles are not picked up immediately by their ai agent. Articles referenced by ai agents may be out of date if they have been updated recently.