Outage in Ada

Degraded performance with Zendesk related integrations

Resolved Minor
May 02, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Issue: One of our partners has reported an issue with their services. We are seeing some errors in our logs for integrations related with their services. Impact: integrations related to the partner's services may see degraded performance. Examples of these are Social Channels (Facebook, Whatsapp, etc.) and live agent escalation (eg. Zendesk Chat). For more details see here (https://status.zendesk.com/)
Components affected
Ada Zendesk Integration

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/02/2024 03:21PM

This incident has been resolved.

MONITORING over 1 year ago - at 05/02/2024 02:48PM

Our Partner has updated the incident status and we have seen a drop in the number of errors in the log. We'll continue monitoring the logs for further issues.

IDENTIFIED over 1 year ago - at 05/02/2024 02:29PM

We have identified that additional integrations will be affected by this incident. You may see degraded performance in our Dixa, HelpScout and Twilio Flex live chat integrations as well.

IDENTIFIED over 1 year ago - at 05/02/2024 02:26PM

The issue has been identified as an incident with our partner's services.

INVESTIGATING over 1 year ago - at 05/02/2024 02:23PM

Issue: One of our partners has reported an issue with their services. We are seeing some errors in our logs for integrations related with their services.

Impact: integrations related to the partner's services may see degraded performance. Examples of these are Social Channels (Facebook, Whatsapp, etc.) and live agent escalation (eg. Zendesk Chat).

For more details see here (https://status.zendesk.com/)

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