Outage in Ada
Generative bots are not escalating chatters when requested
Resolved Major
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Outage Details
Components affected
Ada Zendesk IntegrationLatest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Issue: Generative bots are not escalating chatters when an agent is requested.
Who it affects: clients using Generative bots will see that escalations requests are being met with requests for more information. Chatters may not be able to reach an agent at this point.
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