Outage in Ada
Generative bots are not escalating chatters when requested
Resolved MajorIncident Report
Issue: Generative bots are not escalating chatters when an agent is requested.
Who it affects: clients using Generative bots will see that escalations requests are being met with requests for more information. Chatters may not be able to reach an agent at this point.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 05/30/2024 06:31PM
This incident has been resolved.
MONITORING
over 1 year ago - at 05/30/2024 06:16PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
over 1 year ago - at 05/30/2024 06:14PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
over 1 year ago - at 05/30/2024 05:57PM
Issue: Generative bots are not escalating chatters when an agent is requested.
Who it affects: clients using Generative bots will see that escalations requests are being met with requests for more information. Chatters may not be able to reach an agent at this point.
Latest Ada outages
Ada Voice services dashboard interruption - 2 days ago
Chat widget unavailable - 7 days ago
Delay in bot response - 8 days ago
Investigating issues with Analytics - 10 days ago
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