Outage in Ada
Oracle Service Cloud "Failed to send agent message" Failures
Resolved Major
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Outage Details
Components affected
Ada Zendesk IntegrationLatest Updates ( sorted recent to last )
The issue has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified as some API requests being sent to terminated pods - the team is currently working on a fix.
We are continuing to investigate the issue. A definitive root cause has not yet been identified.
We are currently investigating a spike in chatters unable to see agent messages for clients using Oracle Service Cloud.
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