Outage in Ada
Oracle Service Cloud "Failed to send agent message" Failures
Resolved MajorIncident Report
We are currently investigating a spike in chatters unable to see agent messages for clients using Oracle Service Cloud.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 11/27/2024 08:14AM
The issue has been resolved.
MONITORING
about 1 year ago - at 11/26/2024 11:19PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 year ago - at 11/26/2024 10:56PM
The issue has been identified as some API requests being sent to terminated pods - the team is currently working on a fix.
INVESTIGATING
about 1 year ago - at 11/26/2024 10:46PM
We are continuing to investigate the issue. A definitive root cause has not yet been identified.
INVESTIGATING
about 1 year ago - at 11/26/2024 10:04PM
We are currently investigating a spike in chatters unable to see agent messages for clients using Oracle Service Cloud.
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