Outage in Ada

Chat service unavailable

Resolved Major
March 20, 2025 - Started about 1 month ago - Lasted 43 minutes
Official incident page

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Outage Details

Issue: some users may see the fallback message when opening a chat window. Who it affects: users who have loaded the latest version of the chat embed. Users who have existing conversations will not be affected.
Components affected
Ada Chat Client
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/20/2025 11:29PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/20/2025 11:03PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 03/20/2025 10:50PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 03/20/2025 10:50PM

Issue: some users may see the fallback message when opening a chat window.
Who it affects: users who have loaded the latest version of the chat embed. Users who have existing conversations will not be affected.

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