Outage in Ada
Increased Latency in Ai Agent Performance
Resolved MajorIncident Report
Issue: Some Ai Agent are experiencing a longer than typical time to load initial conversation. In some cases conversations may fail to load to users.
Who it affects: Currently the issue has been seen to affect generative ai agents.
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 06/10/2025 06:10PM
This incident has been resolved.
MONITORING
12 months ago - at 06/10/2025 05:41PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
12 months ago - at 06/10/2025 05:05PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
12 months ago - at 06/10/2025 04:55PM
We've observed that some declarative bots may experience increased latency or failure to load as well.
INVESTIGATING
12 months ago - at 06/10/2025 04:52PM
Issue: Some Ai Agent are experiencing a longer than typical time to load initial conversation. In some cases conversations may fail to load to users.
Who it affects: Currently the issue has been seen to affect generative ai agents.
Latest Ada outages
Handoff Failing - 3 days ago
Delay in the Conversation view - 4 days ago
Investigating issues with Ada Chat services - 8 days ago
Elevated error rates on AI Agent responses - 19 days ago
Message processing errors - 24 days ago
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