Outage in Ada
Increased Latency in Ai Agent Performance
Resolved MajorIncident Report
Issue: Some Ada bots are experiencing a longer than typical time to load initial conversation. In some cases conversations may fail to load to users.
Who it affects: newly opened conversations may be impacted by this.
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 06/11/2025 12:34AM
This incident has been resolved.
MONITORING
12 months ago - at 06/10/2025 10:18PM
Conversations are still loading as normal and we are continuing to monitor.
IDENTIFIED
12 months ago - at 06/10/2025 08:33PM
The conditions which trigger this behaviour has been identified and chats are loading as normal now.
INVESTIGATING
12 months ago - at 06/10/2025 08:29PM
Issue: Some Ada bots are experiencing a longer than typical time to load initial conversation. In some cases conversations may fail to load to users.
Who it affects: newly opened conversations may be impacted by this.
Latest Ada outages
Handoff Failing - 3 days ago
Delay in the Conversation view - 4 days ago
Investigating issues with Ada Chat services - 8 days ago
Elevated error rates on AI Agent responses - 19 days ago
Message processing errors - 24 days ago
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