Voice Channel Unavailable in some ai agents

This incident has been resolved.

We are continuing to monitor for any further issues.

No new errors have occurred since our last update. We will continue to monitor the voice channel for any new errors.

Functionality is returning to all voice channels. We're continuing to monitor the issue to ensure this remains.

We are continuing to work on a fix for this issue.

We've identified the cause of the issue and are working with our vendor to resolve the issue. For more details check here https://status.elevenlabs.io/

Issue: Some ai agents are not able to service callers over the voice channel.

Who it affects: ai agents who are using non-SSML variants of voices for their ai agents will be affected. We recommend changing your voice configurations to use an SSML variant to avoid this behaviour while we investigate the root cause.