Outage in Ada
Voice Channel Unavailable in some ai agents
Resolved MajorIncident Report
Issue: Some ai agents are not able to service callers over the voice channel.
Who it affects: ai agents who are using non-SSML variants of voices for their ai agents will be affected. We recommend changing your voice configurations to use an SSML variant to avoid this behaviour while we investigate the root cause.
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 06/12/2025 08:57PM
This incident has been resolved.
MONITORING
12 months ago - at 06/12/2025 08:44PM
We are continuing to monitor for any further issues.
MONITORING
12 months ago - at 06/12/2025 07:38PM
No new errors have occurred since our last update. We will continue to monitor the voice channel for any new errors.
IDENTIFIED
12 months ago - at 06/12/2025 07:27PM
Functionality is returning to all voice channels. We're continuing to monitor the issue to ensure this remains.
IDENTIFIED
12 months ago - at 06/12/2025 07:19PM
We are continuing to work on a fix for this issue.
IDENTIFIED
12 months ago - at 06/12/2025 06:47PM
We've identified the cause of the issue and are working with our vendor to resolve the issue. For more details check here https://status.elevenlabs.io/
INVESTIGATING
12 months ago - at 06/12/2025 06:45PM
Issue: Some ai agents are not able to service callers over the voice channel.
Who it affects: ai agents who are using non-SSML variants of voices for their ai agents will be affected. We recommend changing your voice configurations to use an SSML variant to avoid this behaviour while we investigate the root cause.
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