Outage in Ada
Voice channel outage
Resolved MajorIncident Report
We’re investigating reports of users of our voice channel being unable to reach an AI Agent. Voice users may have issues connecting to AI Agent . Our engineers are working on it.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 09/10/2025 05:42PM
This incident has been resolved.
IDENTIFIED
9 months ago - at 09/10/2025 05:17PM
We are continuing to work on a fix for this issue.
MONITORING
9 months ago - at 09/10/2025 05:12PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
9 months ago - at 09/10/2025 04:58PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
9 months ago - at 09/10/2025 04:57PM
We’re investigating reports of users of our voice channel being unable to reach an AI Agent. Voice users may have issues connecting to AI Agent . Our engineers are working on it.
Latest Ada outages
Handoff Failing - 3 days ago
Delay in the Conversation view - 4 days ago
Investigating issues with Ada Chat services - 8 days ago
Elevated error rates on AI Agent responses - 19 days ago
Message processing errors - 24 days ago
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