Outage in Ada

Voice Channel Configuration Missing Details

Resolved Major
October 21, 2025 - Started 10 days ago - Lasted about 6 hours
Official incident page

Incident Report

Following the AWS outage on October 20th, we have identified that certain AI Agent instances are missing voice channel configurations. Our team is currently investigating the root cause. In the meantime, we recommend reviewing the voice channel settings in your AI Agent instances to ensure proper connectivity. We will provide further updates as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 10/21/2025 06:01PM

This incident has been resolved.

MONITORING 10 days ago - at 10/21/2025 04:53PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 days ago - at 10/21/2025 03:04PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 days ago - at 10/21/2025 01:58PM

Our team is actively working on identifying the cause of the issue.

INVESTIGATING 10 days ago - at 10/21/2025 01:31PM

We have identified that certain AI Agent instances are experiencing issues with the Voice channel. Our team is currently investigating the root cause.
We will provide further updates as more information becomes available.

MONITORING 10 days ago - at 10/21/2025 12:26PM

Following the AWS outage on October 20th, we have identified that certain AI Agent instances are missing voice channel configurations. Our team is currently investigating the root cause.

In the meantime, we recommend reviewing the voice channel settings in your AI Agent instances to ensure proper connectivity.

We will provide further updates as more information becomes available.

INVESTIGATING 10 days ago - at 10/21/2025 12:22PM

Following the AWS outage on October 20th, we have identified that certain AI Agent instances are missing voice channel configurations. Our team is currently investigating the root cause.

In the meantime, we recommend reviewing the voice channel settings in your AI Agent instances to ensure proper connectivity.

We will provide further updates as more information becomes available.

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