Outage in Ada

Investigating issues with Analytics

Resolved Minor
October 21, 2025 - Started 10 days ago - Lasted about 1 hour
Official incident page

Incident Report

Some of our customers may have difficulty loading analytics and performance dashboards. They may not be rendering properly. We do not see any data loss and the issue is affecting the UI only at this time.
Components affected
Ada Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 10/21/2025 06:58PM

This incident is resolved. There were issues with one of our upstream providers which has been resolved. Analytics data backfill will take up to a day to process all the data it missed during the day of downtime.

MONITORING 10 days ago - at 10/21/2025 06:40PM

A fix has been implemented and we are monitoring results. Data displayed in dashboards and reports may be partial or incomplete until the data backfill completes. We will provide a further update on when data is expected to be completely backfilled.

INVESTIGATING 10 days ago - at 10/21/2025 06:08PM

Some of our customers may have difficulty loading analytics and performance dashboards. They may not be rendering properly. We do not see any data loss and the issue is affecting the UI only at this time.

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