Outage in Ada
Chat widget unavailable
Resolved MajorIncident Report
We're currently investigating reports of the chat window being unavailable to end users. The reports note that a 403 error message is seen when the chat is unavailable. We'll continue to provide updates every 30 minutes.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 10/24/2025 03:46PM
This incident has been resolved.
MONITORING
7 days ago - at 10/24/2025 03:20PM
We're seeing that functionality has returned and we'll continue to monitor chat performance.
MONITORING
7 days ago - at 10/24/2025 03:11PM
A fix has been implemented and we are currently monitoring the results
INVESTIGATING
7 days ago - at 10/24/2025 02:42PM
We are continuing to investigate this issue.
INVESTIGATING
7 days ago - at 10/24/2025 02:14PM
We're currently investigating reports of the chat window being unavailable to end users. The reports note that a 403 error message is seen when the chat is unavailable. We'll continue to provide updates every 30 minutes.
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