Outage in Ada
Incident with the Voice channel
Resolved MajorIncident Report
We're investigating reports of the voice channel being unavailable in multiple of ai agents. Your customers may be unable to reach the ai agent via the phone channel.
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 01/22/2026 07:54PM
This incident has been resolved.
MONITORING
23 days ago - at 01/22/2026 07:47PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
23 days ago - at 01/22/2026 07:46PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
23 days ago - at 01/22/2026 07:37PM
We are continuing to investigate this issue.
INVESTIGATING
24 days ago - at 01/22/2026 07:08PM
We are continuing to investigate the issue. Impact has been identified to ai agents in the US cluster. If your ai agent is in a different cluster (eg. EU) the phone channel will not be affected.
INVESTIGATING
24 days ago - at 01/22/2026 07:03PM
We're investigating reports of the voice channel being unavailable in multiple of ai agents. Your customers may be unable to reach the ai agent via the phone channel.
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