Ada experienced elevated handoff rates across all clusters for 29 minutes, affecting the normal flow of conversations between automated chat and human agents. The team identified the root cause and deployed a fix, with monitoring confirming full resolution of the issue.
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This incident has been resolved.
We have identified the cause of elevated handoff rates and have deployed a fix. We are actively monitoring to confirm the issue is fully resolved and will provide a further update shortly.
We are currently investigating elevated handoff rates across all clusters. Our team is actively working to identify the root cause and restore normal behaviour. We will provide further updates as the investigation progresses.
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