Outage in Ada
Investigating - Elevated Handoffs
Resolved MajorIncident Report
Summary AI Generated
Ada experienced elevated handoff rates across all clusters for 29 minutes, affecting the normal flow of conversations between automated chat and human agents. The team identified the root cause and deployed a fix, with monitoring confirming full resolution of the issue.
We are currently investigating elevated handoff rates across all clusters. Our team is actively working to identify the root cause and restore normal behaviour. We will provide further updates as the investigation progresses.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 04/09/2026 10:39PM
This incident has been resolved.
MONITORING
about 2 months ago - at 04/09/2026 10:24PM
We have identified the cause of elevated handoff rates and have deployed a fix. We are actively monitoring to confirm the issue is fully resolved and will provide a further update shortly.
INVESTIGATING
about 2 months ago - at 04/09/2026 10:22PM
We are currently investigating elevated handoff rates across all clusters. Our team is actively working to identify the root cause and restore normal behaviour. We will provide further updates as the investigation progresses.
Latest Ada outages
Handoff Failing - 3 days ago
Delay in the Conversation view - 4 days ago
Investigating issues with Ada Chat services - 8 days ago
Elevated error rates on AI Agent responses - 19 days ago
Message processing errors - 24 days ago
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