Outage in Ada
Investigating issues with Ada Voice service
Resolved MinorIncident Report
Summary AI Generated
Ada's Voice service experienced issues where internal bot process references were intermittently being voiced to users during conversations with Voice bots. The problem affected a small number of clients and conversations over a 2.1-hour period. The engineering team identified and implemented a fix, then moved to individual client communication for the limited remaining cases.
Some customers are experiencing issues with our Voice services. This is affecting some chatters interacting with Ada Voice bots in the form of references to Ada bot processes being intermittently voiced to chatters.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 05/01/2026 06:37PM
Based on our Engineering Team's investigation, we have determined the scope of this issue is limited to a very small number of clients and affected conversations. We are continuing to work on the issue, but moving forward will be communicating on this issue on an individual basis.
MONITORING
28 days ago - at 05/01/2026 06:28PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
28 days ago - at 05/01/2026 06:28PM
Our team has identified the problem with Ada Voice and we're implementing a fix for the issue. Thank you for your patience as we work on a resolution.
Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
INVESTIGATING
28 days ago - at 05/01/2026 05:49PM
We are continuing to investigate this issue.
INVESTIGATING
28 days ago - at 05/01/2026 05:09PM
We are continuing to investigate this issue.
INVESTIGATING
28 days ago - at 05/01/2026 04:32PM
Some customers are experiencing issues with our Voice services. This is affecting some chatters interacting with Ada Voice bots in the form of references to Ada bot processes being intermittently voiced to chatters.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Latest Ada outages
Handoff Failing - 3 days ago
Delay in the Conversation view - 4 days ago
Investigating issues with Ada Chat services - 8 days ago
Elevated error rates on AI Agent responses - 19 days ago
Message processing errors - 24 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
