Outage in AdvancedMD

AdvancedMD Webpage Degraded – Impacting Customer Support Chats and Online Case Creation

Resolved Minor
August 06, 2025 - Started 18 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing a degraded state on the AdvancedMD website (www.advancedmd.com), which is impacting our clients' ability to access support chats and create online cases. Please note that the login page for our application remains fully functional. Clients can reach our Client Services department directly at 888-700-9060 for assistance. We appreciate your patience and understanding as we work to resolve this issue.
Components affected
AdvancedMD Client Services Support
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 08/06/2025 08:30PM

This incident has been resolved.

MONITORING 18 days ago - at 08/06/2025 08:11PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 18 days ago - at 08/06/2025 08:01PM

We are currently experiencing a degraded state on the AdvancedMD website (www.advancedmd.com), which is impacting our clients' ability to access support chats and create online cases.

Please note that the login page for our application remains fully functional.

Clients can reach our Client Services department directly at 888-700-9060 for assistance.
We appreciate your patience and understanding as we work to resolve this issue.

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