Outage in AdvancedMD

Error Message Loading the Knowledge Base and Training Libraries

Resolved Minor
September 19, 2025 - Started 18 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue affecting some clients receiving errors when loading the Knowledge Base and Training Libraries. Our technical teams are actively working to resolve the problem. Incident Managers will continue to provide updates on the Status Page as more information becomes available.
Components affected
AdvancedMD Client Services Support
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 09/19/2025 05:47PM

This incident has been resolved.

IDENTIFIED 18 days ago - at 09/19/2025 05:10PM

We are continuing to work on a fix for this issue.

IDENTIFIED 18 days ago - at 09/19/2025 04:31PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 18 days ago - at 09/19/2025 04:29PM

We are currently investigating an issue affecting some clients receiving errors when loading the Knowledge Base and Training Libraries. Our technical teams are actively working to resolve the problem. Incident Managers will continue to provide updates on the Status Page as more information becomes available.

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