Outage in AdvancedMD

Error Message Loading the Knowledge Base and Training Libraries

Resolved Minor

September 19, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue affecting some clients receiving errors when loading the Knowledge Base and Training Libraries. Our technical teams are actively working to resolve the problem. Incident Managers will continue to provide updates on the Status Page as more information becomes available.

Components affected

AdvancedMD Client Services Support

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 09/19/2025 05:47PM

This incident has been resolved.

IDENTIFIED 6 months ago - at 09/19/2025 05:10PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 months ago - at 09/19/2025 04:31PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 6 months ago - at 09/19/2025 04:29PM

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