Outage in AdvancedMD

Degraded Client Services Support

Resolved Minor

October 25, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing an outage that is affecting our phone and chat services. As a result, you may experience longer wait times. Our team is actively working with our service provider to restore full functionality. Incident Managers will continue to share updates here as more information becomes available.

Components affected

AdvancedMD Client Services Support

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/26/2025 01:14AM

This incident has been resolved.

INVESTIGATING 5 months ago - at 10/26/2025 12:26AM

Our Incident Mangers are continuing to investigate the issue. If you need to contact our Support Team, please follow these steps:
1. Go to https://www.advancedmd.com/support/
2. Scroll down to contact support.
3. Click open a ticket.
4. Click the radio button for “A New Support Case”
5. Fill out the online form to create an online case.

Thank you for your patience as we work to resolve the issue.

INVESTIGATING 5 months ago - at 10/26/2025 12:03AM

We are currently experiencing an outage that is affecting our phone and chat services.
As a result, you may experience longer wait times. Our team is actively working with our service provider to restore full functionality. Incident Managers will continue to share updates here as more information becomes available.

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