Outage in AdvancedMD

Patient Statement Balance Issue: Please Hold Off on Generating Statements

Resolved Minor
November 07, 2025 - Started 2 months ago - Lasted about 7 hours
Official incident page

Incident Report

Following last night’s release, we identified an issue causing statements to display incorrect patient balances. Our technical teams are actively working to resolve this as a top priority. We recommend holding off on generating statements until the issue is fixed. Updates will be posted on the Status Page as more information becomes available.
Components affected
AdvancedMD Practice Management (PM)

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 11/07/2025 11:40PM

This incident has been resolved.

MONITORING 2 months ago - at 11/07/2025 07:32PM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 11/07/2025 07:27PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 11/07/2025 05:36PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 11/07/2025 05:20PM

Following last night’s release, we identified an issue causing statements to display incorrect patient balances. Our technical teams are actively working to resolve this as a top priority. We recommend holding off on generating statements until the issue is fixed. Updates will be posted on the Status Page as more information becomes available.

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