Outage in AdvancedMD

AdvancedMD Pay: Issues Saving Credit Cards and Process Payments

Resolved Minor
November 10, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue where users are experiencing a "Payment Failed Error" when processing credit card payments. Our technical teams are actively working to resolve the problem. Incident Managers will provide updates on the Status Page as more information becomes available. For Telehealth, if your patients are experiencing issues joining their Telehealth call due to a payment error, we recommend temporarily enabling the "Allow patient to skip payment before joining the call" setting. This setting can be found under System Settings | Telehealth Settings. Please instruct patients to refresh their webpage if they still encounter the error after the setting is updated.
Components affected
AdvancedMD Practice Management (PM) AdvancedMD Telehealth

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 11/10/2025 06:28PM

This incident has been resolved.

MONITORING 2 months ago - at 11/10/2025 04:56PM

A fix has been implemented by our 3rd party vendor, ProPay.

INVESTIGATING 2 months ago - at 11/10/2025 04:40PM

We are investigating an issue where users are experiencing a "Payment Failed Error" when processing credit card payments. Our technical teams are actively working to resolve the problem. Incident Managers will provide updates on the Status Page as more information becomes available.

For Telehealth, if your patients are experiencing issues joining their Telehealth call due to a payment error, we recommend temporarily enabling the "Allow patient to skip payment before joining the call" setting. This setting can be found under System Settings | Telehealth Settings. Please instruct patients to refresh their webpage if they still encounter the error after the setting is updated.

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