Outage in AdvancedMD
AdvancedMD Pay: Issues Saving Credit Cards and Process Payments
Resolved MinorIncident Report
We are investigating an issue where users are experiencing a "Payment Failed Error" when processing credit card payments. Our technical teams are actively working to resolve the problem. Incident Managers will provide updates on the Status Page as more information becomes available.
For Telehealth, if your patients are experiencing issues joining their Telehealth call due to a payment error, we recommend temporarily enabling the "Allow patient to skip payment before joining the call" setting. This setting can be found under System Settings | Telehealth Settings. Please instruct patients to refresh their webpage if they still encounter the error after the setting is updated.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/10/2025 06:28PM
This incident has been resolved.
MONITORING
5 months ago - at 11/10/2025 04:56PM
A fix has been implemented by our 3rd party vendor, ProPay.
INVESTIGATING
5 months ago - at 11/10/2025 04:40PM
We are investigating an issue where users are experiencing a "Payment Failed Error" when processing credit card payments. Our technical teams are actively working to resolve the problem. Incident Managers will provide updates on the Status Page as more information becomes available.
For Telehealth, if your patients are experiencing issues joining their Telehealth call due to a payment error, we recommend temporarily enabling the "Allow patient to skip payment before joining the call" setting. This setting can be found under System Settings | Telehealth Settings. Please instruct patients to refresh their webpage if they still encounter the error after the setting is updated.
Latest AdvancedMD outages
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Degraded Claim Submission - 20 days ago
Slowness in PM and EHR - Pool 133 - 22 days ago
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