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Outage in AdvancedMD

Prescriptions Not Allowing Units

Resolved Minor
January 07, 2026 - Started about 2 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating an issue that is preventing units from being added to prescriptions. Our technical teams are actively working to identify the cause and implement a resolution. Incident Managers will continue to provide updates on the Status Page as more information becomes available. Thank you for your patience.
Components affected
AdvancedMD ePrescribing

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/08/2026 05:28AM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 01/08/2026 04:44AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 01/08/2026 03:27AM

We are continuing to investigate this issue. The problem appears to be limited to specific client databases.

INVESTIGATING about 2 months ago - at 01/08/2026 01:50AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 01/08/2026 12:08AM

We are currently investigating an issue that is preventing units from being added to prescriptions. Our technical teams are actively working to identify the cause and implement a resolution. Incident Managers will continue to provide updates on the Status Page as more information becomes available. Thank you for your patience.

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