Outage in AdvancedMD

Practice Management: Intermittent Pop‑Up Message on Login: “Please Close the Window and Re‑Log In”

Resolved Minor

February 18, 2026 - Started 17 days ago - Lasted about 8 hours
Official incident page

Incident Report

We have identified an issue where some users experience an intermittent pop‑up message upon logging into the PM that states: “Please close the window and re‑log in.” Our technical teams are actively engaged and working to resolve the issue. Incident Managers will continue to provide updates as additional information becomes available. Workaround: Refreshing the browser typically clears the message. - Windows (Edge and Chrome): Press F5 to refresh the page - Mac (Safari and Chrome): Go to View → Reload Page - Mac Chrome: Press Shift + Command + R Note: This action may have to be repeated as needed and moving past the error without refreshing may cause an error-prone session.

Components affected

AdvancedMD Practice Management (PM)

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Latest Updates ( sorted recent to last )

RESOLVED 16 days ago - at 02/19/2026 01:32AM

This incident has been resolved.

MONITORING 17 days ago - at 02/18/2026 11:09PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 17 days ago - at 02/18/2026 07:17PM

We are continuing to work on a fix for this issue.

IDENTIFIED 17 days ago - at 02/18/2026 05:28PM

We have identified an issue where some users experience an intermittent pop‑up message upon logging into the PM that states: “Please close the window and re‑log in.”
Our technical teams are actively engaged and working to resolve the issue. Incident Managers will continue to provide updates as additional information becomes available.

Workaround: Refreshing the browser typically clears the message.
- Windows (Edge and Chrome): Press F5 to refresh the page
- Mac (Safari and Chrome): Go to View → Reload Page
- Mac Chrome: Press Shift + Command + R

Note: This action may have to be repeated as needed and moving past the error without refreshing may cause an error-prone session.

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