Outage in Aircall

Issue with transcription

Resolved Minor
November 21, 2023 - Started 11 months ago - Lasted about 22 hours
Official incident page

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Outage Details

Some transcriptions might take longer before being available for the end users. Until transcriptions are generated, users will see the copy mentioning that the transcription is not available for their call.
Components affected
Aircall Admin Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/22/2023 09:22AM

The incident has been resolved.

MONITORING 11 months ago - at 11/21/2023 03:33PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 11/21/2023 02:26PM

The root cause of this issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 11/21/2023 11:04AM

Some transcriptions might take longer before being available for the end users.
Until transcriptions are generated, users will see the copy mentioning that the transcription is not available for their call.

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