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Outage in Aircall

Aircall Android App not Loading

Resolved Major
July 19, 2024 - Started over 1 year ago - Lasted about 11 hours
Official incident page

Incident Report

We are currently investigating an issue with the Aircall Android App not loading. If at all possible, please try and use the Aircall Web App https://phone.aircall.io as a temporary workaround while we investigate further.
Components affected
Aircall Apps

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/19/2024 04:29PM

This incident has been resolved in the new version (5.17.1) that is now available.

MONITORING over 1 year ago - at 07/19/2024 03:05PM

The new version (5.17.1) including the fix has been submitted and is expected to be available in the Play Store over the next hours following Google's approval.

IDENTIFIED over 1 year ago - at 07/19/2024 09:09AM

We are continuing to work on a new version of our Android application to get this resolved. We will share an update here as soon as it is released.

IDENTIFIED over 1 year ago - at 07/19/2024 07:57AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 07/19/2024 06:02AM

We are currently investigating an issue with the Aircall Android App not loading. If at all possible, please try and use the Aircall Web App https://phone.aircall.io as a temporary workaround while we investigate further.

Latest Aircall outages

Issues with Login - about 18 hours ago
Authentication issue, showing something went wrong - 5 days ago
Calls dropping and quality issues - 29 days ago
Public API returning 500 error - about 1 month ago
Aircall Support Portal unavailable - about 2 months ago

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