Outage in Aircall

Aircall Android App not Loading

Resolved Major
July 19, 2024 - Started 7 months ago - Lasted about 11 hours
Official incident page

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Outage Details

We are currently investigating an issue with the Aircall Android App not loading. If at all possible, please try and use the Aircall Web App https://phone.aircall.io as a temporary workaround while we investigate further.
Components affected
Aircall Apps
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 07/19/2024 04:29PM

This incident has been resolved in the new version (5.17.1) that is now available.

MONITORING 7 months ago - at 07/19/2024 03:05PM

The new version (5.17.1) including the fix has been submitted and is expected to be available in the Play Store over the next hours following Google's approval.

IDENTIFIED 7 months ago - at 07/19/2024 09:09AM

We are continuing to work on a new version of our Android application to get this resolved. We will share an update here as soon as it is released.

IDENTIFIED 7 months ago - at 07/19/2024 07:57AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 months ago - at 07/19/2024 06:02AM

We are currently investigating an issue with the Aircall Android App not loading. If at all possible, please try and use the Aircall Web App https://phone.aircall.io as a temporary workaround while we investigate further.

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