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Outage in Aircall

Aircall Android App not Loading

Resolved Major
July 19, 2024 - Started almost 2 years ago - Lasted about 11 hours
Official incident page

Incident Report

We are currently investigating an issue with the Aircall Android App not loading. If at all possible, please try and use the Aircall Web App https://phone.aircall.io as a temporary workaround while we investigate further.
Components affected
Aircall Apps

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 07/19/2024 04:29PM

This incident has been resolved in the new version (5.17.1) that is now available.

MONITORING almost 2 years ago - at 07/19/2024 03:05PM

The new version (5.17.1) including the fix has been submitted and is expected to be available in the Play Store over the next hours following Google's approval.

IDENTIFIED almost 2 years ago - at 07/19/2024 09:09AM

We are continuing to work on a new version of our Android application to get this resolved. We will share an update here as soon as it is released.

IDENTIFIED almost 2 years ago - at 07/19/2024 07:57AM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 07/19/2024 06:02AM

We are currently investigating an issue with the Aircall Android App not loading. If at all possible, please try and use the Aircall Web App https://phone.aircall.io as a temporary workaround while we investigate further.

Latest Aircall outages

Issue on inbound/outbound calls - 1 day ago
Calls Not Ringing iOS Mobile App - 15 days ago
Inbound Call Issues impacting French and Spanish Numbers - 17 days ago
Degraded Service for Outbound Calls to Chile - 24 days ago
Aircall Analytics Performance - about 1 month ago

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