Outage in Aircall

No Audio on Inbound/Outbound calls

Resolved Major
July 28, 2024 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue with Inbound and outbound calls connecting without an audio stream on the Aircall application.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/29/2024 02:53AM

We are delighted to inform you that the problem regarding audio for Inbound/Outbound calls has been completely resolved. Our monitoring shows that the service is now operating normally, and we have confirmed a full recovery.

MONITORING about 1 year ago - at 07/29/2024 02:30AM

A fix has been implemented for this issue and we are observing improvements.

INVESTIGATING about 1 year ago - at 07/29/2024 02:04AM

We are continuing to investigate the issue with Inbound and outbound calls connecting without an audio stream on the Aircall application.

INVESTIGATING about 1 year ago - at 07/28/2024 11:41PM

We are currently investigating an issue with Inbound and outbound calls connecting without an audio stream on the Aircall application.

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