Outage in Aircall

No Audio on Inbound/Outbound calls

Resolved Major
July 28, 2024 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue with Inbound and outbound calls connecting without an audio stream on the Aircall application.
Components affected
Aircall aircall.io website Aircall Apps Aircall Admin Dashboard Aircall Integrations
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/29/2024 02:53AM

We are delighted to inform you that the problem regarding audio for Inbound/Outbound calls has been completely resolved. Our monitoring shows that the service is now operating normally, and we have confirmed a full recovery.

MONITORING about 1 year ago - at 07/29/2024 02:30AM

A fix has been implemented for this issue and we are observing improvements.

INVESTIGATING about 1 year ago - at 07/29/2024 02:04AM

We are continuing to investigate the issue with Inbound and outbound calls connecting without an audio stream on the Aircall application.

INVESTIGATING about 1 year ago - at 07/28/2024 11:41PM

We are currently investigating an issue with Inbound and outbound calls connecting without an audio stream on the Aircall application.

Latest Aircall outages

Contacts component is not working properly - 14 days ago
Aircall app temporarily unavailable - 19 days ago
Users Stuck in Calls, Cannot Place Outbound Calls - 25 days ago
Login issues for SSO customers - about 1 month ago
Analytics not displaying data - about 1 month ago

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