Outage in Aircall

Unable to Make or Receive Calls, SMS

Resolved Major
September 11, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue impacting some users who may be unable to make or receive calls, as well as send SMS messages from the Aircall app. Our team is working to resolve this as quickly as possible and we will provide another update in 30 minutes or as soon as more information becomes available.
Components affected
Aircall Outbound calls Aircall Apps Aircall Inbound calls
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/11/2024 02:34AM

Call and SMS functionality has been fully restored and is operating normally.

Please log out and log back into the Aircall app to ensure the fix is applied.

MONITORING 3 months ago - at 09/11/2024 02:13AM

We are seeing signs of recovery from this incident, and customers should now be able to make and receive calls. Please log out and back into the Aircall app to ensure the fix is applied.

Our team is actively monitoring the situation with our carrier partner to ensure full resolution.

We will provide another update in 30 minutes or sooner if more information becomes available.

IDENTIFIED 3 months ago - at 09/11/2024 01:51AM

We have identified the issue in collaboration with our provider that is affecting some users’ ability to make or receive calls and send SMS messages via the Aircall app.

We will provide another update in 30 minutes or sooner if more information becomes available.

INVESTIGATING 3 months ago - at 09/11/2024 01:17AM

We are currently investigating an issue impacting some users who may be unable to make or receive calls, as well as send SMS messages from the Aircall app.

Our team is working to resolve this as quickly as possible and we will provide another update in 30 minutes or as soon as more information becomes available.

Latest Aircall outages

API Service Degradation - about 1 month ago
Users not able to save Contacts - about 2 months ago
Quality issue on inbound and outbound calls in France - 2 months ago
Outbound calls are failing due to connectivity issues - 4 months ago
Unable to access the Aircall CTI and the Activity Feed - 4 months ago

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