Outage in Aircall

Agents maintaining the "In Call" status

Resolved Minor

March 11, 2025 - Started 11 months ago - Lasted about 6 hours
Official incident page

Incident Report

We have identified an issue caused by one of our providers that is causing sporadic cases of Agents maintaining the "In Call" status after a call ends. We will provide further details as soon as they become available.

Components affected

Aircall Inbound calls Aircall Outbound calls

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 03/11/2025 04:50PM

No further issues have been observed for more than 2 hours. The system is operating normally.

MONITORING 11 months ago - at 03/11/2025 01:30PM

Our provider continues to work on the system's stabilization.

We will continue to monitor the system performance until full resolution is confirmed.

MONITORING 11 months ago - at 03/11/2025 11:31AM

Our provider implemented a mitigation measure, and no further issues are expected.

We will continue to monitor the system performance until full resolution is confirmed.

INVESTIGATING 11 months ago - at 03/11/2025 11:14AM

We have identified an issue caused by one of our providers that is causing sporadic cases of Agents maintaining the "In Call" status after a call ends.

We will provide further details as soon as they become available.

Latest Aircall outages

Issue with Spain telco providers - 8 days ago

Issues with Login - 11 days ago

Authentication issue, showing something went wrong - 15 days ago

Calls dropping and quality issues - about 1 month ago

Public API returning 500 error - about 1 month ago

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