Logout action not updating Agent's status

The issue affecting the update of status upon Logout has been fully resolved.

Thank you for your patience and understanding while we worked to restore full functionality.

A fix has been implemented for the issue. We are currently monitoring the platform to ensure stability and will provide a final update once we confirm that the issue has been fully resolved.

The issue has been identified and we're actively working on a fix.

We are currently investigating reports of Users' status not updating to Offline after a logout action.

Our Engineering team is currently investigating the root cause, and we will be providing updates as soon as progress is made.