Outage in Aircall
Logout action not updating Agent's status
Resolved MinorIncident Report
We are currently investigating reports of Users' status not updating to Offline after a logout action.
Our Engineering team is currently investigating the root cause, and we will be providing updates as soon as progress is made.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/14/2025 12:23PM
The issue affecting the update of status upon Logout has been fully resolved.
Thank you for your patience and understanding while we worked to restore full functionality.
MONITORING
8 months ago - at 08/14/2025 11:59AM
A fix has been implemented for the issue. We are currently monitoring the platform to ensure stability and will provide a final update once we confirm that the issue has been fully resolved.
IDENTIFIED
8 months ago - at 08/14/2025 09:15AM
The issue has been identified and we're actively working on a fix.
INVESTIGATING
8 months ago - at 08/14/2025 09:10AM
We are currently investigating reports of Users' status not updating to Offline after a logout action.
Our Engineering team is currently investigating the root cause, and we will be providing updates as soon as progress is made.
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