Outage in Aircall

Logout action not updating Agent's status

Resolved Minor
August 14, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating reports of Users' status not updating to Offline after a logout action. Our Engineering team is currently investigating the root cause, and we will be providing updates as soon as progress is made.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/14/2025 12:23PM

The issue affecting the update of status upon Logout has been fully resolved.

Thank you for your patience and understanding while we worked to restore full functionality.

MONITORING about 1 month ago - at 08/14/2025 11:59AM

A fix has been implemented for the issue. We are currently monitoring the platform to ensure stability and will provide a final update once we confirm that the issue has been fully resolved.

IDENTIFIED about 1 month ago - at 08/14/2025 09:15AM

The issue has been identified and we're actively working on a fix.

INVESTIGATING about 1 month ago - at 08/14/2025 09:10AM

We are currently investigating reports of Users' status not updating to Offline after a logout action.

Our Engineering team is currently investigating the root cause, and we will be providing updates as soon as progress is made.

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