Outage in Aircall

Aircall App Instability

Resolved Minor
October 18, 2025 - Started about 11 hours ago - Lasted about 5 hours
Official incident page

Incident Report

We are observing another spike in the performance of our real-time services. We have engaged with our provider, who continues to investigate the recurrence of the issue on some of their clusters. We will provide further information as soon as further developments are made.
Components affected
Aircall Apps

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Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 10/19/2025 06:55AM

System performance has remained stable during the past few hours of monitoring.

We appreciate your patience and understanding while we worked with our Provider to restore normal functionality.

If you continue to experience any related issues, please reload the app, and in case the issue persists, don’t hesitate to reach out to our Support team for further assistance.

MONITORING about 6 hours ago - at 10/19/2025 06:08AM

The system has been fully stable for the past 1 hour. Nonetheless, our provider has not yet considered the issue resolved.

We continue to monitor the situation, and we will provide further information as soon as further developments are made.

MONITORING about 9 hours ago - at 10/19/2025 03:28AM

The mitigation implemented by our provider seems to be stabilizing the impacted clusters.

We continue to monitor the situation, and we will provide further information as soon as further developments are made.

MONITORING about 10 hours ago - at 10/19/2025 02:33AM

We are observing a new recovery.

We continue to be in contact with our Provider, and we're actively monitoring the system performance.

We will provide further updates as soon as necessary.

IDENTIFIED about 11 hours ago - at 10/19/2025 01:44AM

We are observing another spike in the performance of our real-time services.

We have engaged with our provider, who continues to investigate the recurrence of the issue on some of their clusters.

We will provide further information as soon as further developments are made.

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