Outage in Aircall

Call dropping

Resolved Minor
October 27, 2025 - Started about 6 hours ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue where calls are dropping from mobile applications.

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Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 10/27/2025 04:52PM

We can confirm that this situation has been fully resolved.

We appreciate your patience and understanding while we worked with our Provider to restore normal functionality.

MONITORING about 6 hours ago - at 10/27/2025 04:26PM

We are in contact with one of our communication platform providers and have seen stable service for the past minutes.
We keep on monitoring the results.

INVESTIGATING about 6 hours ago - at 10/27/2025 03:54PM

We are currently investigating an issue where a subset of calls (inbound and outbound) is dropping from the applications (mobile, legacy, and workspace).

INVESTIGATING about 6 hours ago - at 10/27/2025 03:47PM

We are currently investigating an issue where calls (inbound and outbound) are dropping from mobile applications.
Calls from the desktop and web apps are not impacted.

INVESTIGATING about 6 hours ago - at 10/27/2025 03:40PM

We are currently investigating an issue where calls are dropping from mobile applications.

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