Outage in Aisera

Degradation in Conversation AI

Resolved Minor
February 14, 2025 - Started 9 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are seeing intermittent failure to provide the response for KB questions and user may observe error message to try again. Our team is actively investigating an issue and will keep this page updated to the progress.
Components affected
Aisera Conversational AI Service

Need to monitor Aisera outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 02/14/2025 11:47PM

This incident has been resolved. We will be deploying a fix later this evening to add in additional preventive measures

INVESTIGATING 9 months ago - at 02/14/2025 10:54PM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 02/14/2025 10:54PM

We are seeing intermittent failure to provide the response for KB questions and user may observe error message to try again. Our team is actively investigating an issue and will keep this page updated to the progress.

Latest Aisera outages

Chatbot server degradation ; impacting Agent Assist - 29 days ago
Flows experiencing degraded performance - about 2 months ago
Admin Portal & Bots are down only for customers with URLs ending in .cloud - 3 months ago
Non America HTTPS connectivity Issue detected - 3 months ago
Service Outage - 4 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook