Outage in Aisera

Degradation in Conversation AI

Resolved Minor
February 14, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are seeing intermittent failure to provide the response for KB questions and user may observe error message to try again. Our team is actively investigating an issue and will keep this page updated to the progress.
Components affected
Aisera Conversational AI Service
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/14/2025 11:47PM

This incident has been resolved. We will be deploying a fix later this evening to add in additional preventive measures

INVESTIGATING 3 months ago - at 02/14/2025 10:54PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 02/14/2025 10:54PM

We are seeing intermittent failure to provide the response for KB questions and user may observe error message to try again. Our team is actively investigating an issue and will keep this page updated to the progress.

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