Outage in Akeneo
Partial outage due to third-party service provider.
Resolved MajorIncident Report
Our services are currently experiencing partial outage as a result of an outage on service provider Google Cloud Services(https://status.cloud.google.com/).
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/13/2025 09:28AM
The incident is now fully resolved.
There was no data loss or corruption during the incident. The main visible impact on Akeneo PIM was increased latency when accessing both the API and the UI, across all regions.
We will continue to monitor our systems to ensure ongoing stability and performance.
MONITORING
10 months ago - at 06/13/2025 06:14AM
The recent Google Cloud service incident (https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW) has been officially closed. All Google Cloud products used by Akeneo were fully recovered as of June 12th at 22:45 CEST (13:45 PDT).
Our platform has been operating normally since June 12th at 22:30 CEST, with latency on both the PIM UI and API returning to expected levels.
We continue to monitor the situation closely. We apologize for any inconvenience caused during the incident.
IDENTIFIED
10 months ago - at 06/12/2025 07:52PM
We are continuing to work on a fix for this issue.
IDENTIFIED
10 months ago - at 06/12/2025 07:33PM
We are continuing to work on a fix for this issue.
IDENTIFIED
10 months ago - at 06/12/2025 07:12PM
The issue has been identified.
INVESTIGATING
10 months ago - at 06/12/2025 07:10PM
Our services are currently experiencing partial outage as a result of an outage on service provider Google Cloud Services(https://status.cloud.google.com/).
Latest Akeneo outages
Latency on import jobs - 2 days ago
Login and Navigation Disrupted, on Eastern Europe - 10 days ago
Product import jobs not working on Australia region - 27 days ago
Slowness when saving product and product models - about 2 months ago
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