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Outage in Akeneo

PIM service unavailable for Australian region

Resolved Major
January 18, 2026 - Started 8 days ago - Lasted 22 minutes
Official incident page

Incident Report

We are currently investigating an outage affecting PIM UI and API for customers on Australian region since 11:55 CET. The root cause is under investigation. We will provide further updates as progress is made. We apologize for the inconvenience and appreciate your patience.
Components affected
Akeneo Serenity Akeneo Growth Edition

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 01/18/2026 12:20PM

PIM UI and API services are now up and running on the impacted Australian region.
Thanks for your patience while we were solving the case.

MONITORING 8 days ago - at 01/18/2026 12:10PM

We are continuing to monitor for any further issues.

MONITORING 8 days ago - at 01/18/2026 12:08PM

A fix has been implemented, traffic is being monitored.

INVESTIGATING 8 days ago - at 01/18/2026 12:00PM

We are currently investigating an outage affecting PIM UI and API for customers on Australian region since 11:55 CET.
The root cause is under investigation.

We will provide further updates as progress is made.
We apologize for the inconvenience and appreciate your patience.

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