Outage in AlayaCare
[AC Resi] Production Reports Not Loading - Logi Server Error
Resolved Minor
September 28, 2024 - Started over 1 year ago
- Lasted about 4 hours
Incident Report
We have identified an issue with All Reports in AlayaCare Residential where users are not be able to run any of the reporting due to error message "Logi reports licensing ".
We are currently investigating to find a solution as soon as possible.
Thank you for your patience.
We are currently investigating to find a solution as soon as possible.
Thank you for your patience.
Components affected
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Latest Updates ( sorted recent to last )
over 1 year ago - at 09/29/2024 02:44AM
We have identified an issue with All Reports in AlayaCare Residential where users are not be able to run any of the reporting due to error message "Logi reports licensing ".
We are currently investigating to find a solution as soon as possible.
Thank you for your patience.
over 1 year ago - at 09/29/2024 05:01AM
We have identified the root cause of the issue and we are liaising with Logi server teams to resolve it. Both teams are continuing to work on this issue to resolve this as quickly as possible.
We will provide further details on the next steps in our upcoming update in 2 hour
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