Outage in AlayaCare
Nightingale [Production] - File and Attachment Access Issue
Resolved Minor
September 30, 2026 - Started about 2 months ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
A file and attachment access issue affected select AlayaCare (Nightingale) production instances, preventing users from opening case notes, reading files, uploading attachments, and adding photos. Engineering identified the root cause and deployed a fix within approximately 30 minutes of investigation. The incident lasted roughly 1.5 hours in total, after which normal functionality was restored and monitored for stability.
We are investigating an issue affecting some customer instances. Customers on affected instances may be unable to open case notes, read files, upload attachments, or add photos to case notes. Our Engineering team is working to restore these functions as soon as possible.
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Latest Updates ( sorted recent to last )
about 2 months ago - at 10/01/2026 01:32AM
We are investigating an issue affecting some customer instances. Customers on affected instances may be unable to open case notes, read files, upload attachments, or add photos to case notes. Our Engineering team is working to restore these functions as soon as possible.
about 2 months ago - at 10/01/2026 02:03AM
Engineering has identified the cause of the issue affecting some customer instances and applied a fix. We are monitoring the service to confirm that affected customers can now open case notes, read files, upload attachments, and add photos as expected.
Thank you for your patience and understanding while we worked through this issue.
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