[USA] Production Partial Service Disruption

We are currently experiencing a service degradation with AlayaCare’s web application. Users may experience longer than usual wait times and error messages. We are aware of the issue and are currently investigating to find a solution as soon as possible. Thank you for your patience.

We are still experiencing a service degradation affecting AlayaCare’s web application. Users may notice slower performance, increased wait times, or intermittent error messages. Our team is actively investigating the issue and working to identify the root cause. We will continue to monitor the situation closely and provide further updates as more information becomes available. Thank you for your continued patience.

Our team has identified and applied a fix as of 09:46 ET, and the system performance has returned to normal. While we continue to monitor the situation, the platform remains fully operational. A root cause analysis will be shared within 7 business days.

We have been able to stabilize the service disruption/impairment to AlayaCare’s web application and users should see a return to normal operations. While the system is recovering there may still be slightly slower than normal operations. Thank you for your patience.