Outage in AlayaCare

Production AlayaCare Residential: Service Impairment Performance

Resolved Minor
April 15, 2025 - Started 7 months ago - Lasted 32 minutes

Incident Report

We are currently experiencing a degradation in the Reporting functionality within the AlayaCare Residential production environment. During this time, some users may have encountered failed report executions.

The underlying issue has now been resolved. However, you may continue to notice intermittent performance issues as reporting users are gradually re-synced. We are actively monitoring the system to ensure full recovery.

Thank you for your patience
Components affected
AlayaCare Residential - ANZ

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Latest Updates ( sorted recent to last )
7 months ago - at 04/15/2025 06:38PM

We are currently experiencing a degradation in the Reporting functionality within the AlayaCare Residential production environment. During this time, some users may have encountered failed report executions.

The underlying issue has now been resolved. However, you may continue to notice intermittent performance issues as reporting users are gradually re-synced. We are actively monitoring the system to ensure full recovery.

Thank you for your patience

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