[AlayaCare Cloud ANZ] Production Service Impairment

We are currently experiencing a production service impairment with AlayaCare's web application and AlayaConnector.

Users may experience longer than usual wait times and error messages.

We are aware of the issue and are currently investigating to find a solution as soon as possible.

Thank you for your patience.

Our team continues to investigate and is working on a solution to restore service as soon as possible.

We sincerely apologise for the disruption and appreciate your patience while we are working on this.

We will provide an update as soon as possible.

We are continuing to investigate the issue causing performance degradation in the production environment.

Our team is actively working to identify the root cause and will provide an update as soon as more information becomes available.

Our team has identified the issue and is currently working on a resolution.

Thank you for your continued patience.

The team has resolved the underlying issue, and the application is operating as expected.

We will work on the RCA for this incident and update this page as soon as possible.

We apologise for the inconvenience this has caused and thank you for your patience.