[AlayaCare Cloud ANZ] Data exploration service impairment

We are currently experiencing an issue with some customers access to data through Data Exploration and/or Data Sharing.

We are aware of the issue and are working towards a solution.

Thank you for your patience.

Our team continues to investigate and is working on a solution to restore Data Exploration as soon as possible.

We sincerely apologise for the disruption and appreciate your patience while we are working on this.

Our team is continuing to work on restoring Data Exploration.

We will provide further updates shortly.

Our team is continuing to work on restoring Data Exploration.

We apologise for the disruption and will provide further updates shortly.

Our team is making progress on this incident and are continuing to work on restoring Data Exploration.

We will provide further updates shortly.

Our team are continuing to work on this incident.

The next update will be once we have made significant progress on restoring Data Exploration.

We appreciate your patience while we work on resolving this incident.

We have had to refresh the data within Data Exploration, and we expect this step to take several hours.

Customers will start to progressively see DE updated in their environment as this step is completed, but there is a likelihood that this won't be available until after close of business today.

We will provide further updates tomorrow once this has been completed.