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Outage in AlayaCare

[CAN] Production Service Disruption

Resolved Minor
February 02, 2026 - Started 3 months ago - Lasted about 4 hours

Incident Report

We are currently experiencing a service disruption with AlayaCare's web application.

Users may experience longer than usual wait times and error messages.

We are aware of the issue and are currently investigating to find a solution as soon as possible.

Thank you for your patience.
---
Nous avons présentement une interruption de service avec l'application web d'AlayaCare.

Les utilisateurs peuvent rencontrer des temps d'attente plus longs que d'habitude et des messages d'erreur.

Nous sommes conscients du problème et nous nous efforçons de le régler au plus vite.
On vous remercie de votre patience.

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Latest Updates ( sorted recent to last )
3 months ago - at 02/02/2026 04:25PM

We are currently experiencing a service disruption with AlayaCare's web application.

Users may experience longer than usual wait times and error messages.

We are aware of the issue and are currently investigating to find a solution as soon as possible.

Thank you for your patience.
---
Nous avons présentement une interruption de service avec l'application web d'AlayaCare.

Les utilisateurs peuvent rencontrer des temps d'attente plus longs que d'habitude et des messages d'erreur.

Nous sommes conscients du problème et nous nous efforçons de le régler au plus vite.
On vous remercie de votre patience.

3 months ago - at 02/02/2026 04:56PM

We have been able to stabilize the service disruption to AlayaCare's web application and users should see a return to normal operations.  

While the system is recovering there may still be slightly slower than normal operations.

We will be providing further updates by 3:00 PM EST today.

Thank you for your patience.
---
Nous avons pu rétablir le service de l'application Web d'AlayaCare et les utilisateurs devraient constater un retour à la normale.

Pendant la phase de rétablissement du système, il est possible que le service soit légèrement plus lent que d'habitude.

Nous vous tiendrons au courant d'ici 15 h HNE aujourd'hui.

Merci de votre patience.

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