Outage in AlayaCare
[AlayaCare Cloud ANZ] Issue with loading DE reports and dashboard
Resolved Minor
March 09, 2026 - Started 11 days ago
- Lasted 1 day
Incident Report
Summary AI Generated
AlayaCare's Data Exploration module experienced a 30-hour service impairment affecting the ANZ region, where users could not load existing reports and dashboards, particularly those containing Funder details. The issue also prevented creation of new reports using Funder dimension fields, though other new report creation remained functional. The problem was resolved through a deployed fix that restored normal loading functionality for all reports and dashboards.
We are currently experiencing partial service impairment with our Data Exploration module.
Users may experience issues loading existing reports and dashboards; however, creating a new report is not impacted.
We are aware of the issue and are currently investigating to find a solution as soon as possible.
Thank you for your patience.
Users may experience issues loading existing reports and dashboards; however, creating a new report is not impacted.
We are aware of the issue and are currently investigating to find a solution as soon as possible.
Thank you for your patience.
Components affected
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Latest Updates ( sorted recent to last )
11 days ago - at 03/08/2026 10:57PM
We are currently experiencing partial service impairment with our Data Exploration module.
Users may experience issues loading existing reports and dashboards; however, creating a new report is not impacted.
We are aware of the issue and are currently investigating to find a solution as soon as possible.
Thank you for your patience.
11 days ago - at 03/08/2026 11:37PM
Team continue to investigate the issue and we will update as soon as there is progress.
10 days ago - at 03/09/2026 12:25AM
Team continue to investigate the issue and we will update as soon as possible.
10 days ago - at 03/09/2026 01:35AM
The team are continuing to investigate the issue.
We have noticed that the reports and dashboards with Funder details are impacted.
This also impacts creating new reports with fields from Funder dimensions.
We will provide further information as soon as possible.
Thank you for your patience.
10 days ago - at 03/09/2026 03:13AM
Our team are deploying a fix for this issue, and we will provide an update once this is completed.
10 days ago - at 03/09/2026 04:13AM
Deployment of the fix has been completed.
The reports and dashboards should now load as normal. RCA will be updated as soon as it is available.
Thank you for your patience.
Latest AlayaCare outages
[AlayaCare Cloud ANZ] Production service impairment - about 1 month ago
[CAN] Production Service Disruption - about 1 month ago
[CAN] Production Service Disruption - 2 months ago
[AlayaCare Cloud ANZ] Data Exploration refresh - 4 months ago
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