Outage in AlayaCare
AlayaCare Residential [Production]: Degradation in API
Resolved Minor
June 18, 2026 - Started about 1 month ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
**AlayaCare Residential (ANZ) experienced API degradation lasting approximately 4.7 hours, causing intermittent failures, timeouts, and slower response times for integrations and API-based workflows.** The root cause was identified, and preventive measures were implemented to mitigate further impact while the investigation continued. The incident was classified as minor and affected the ANZ region only.
We are investigating an issue affecting some API requests in AlayaCare Residential.
Customers may experience intermittent failures, timeouts, or slower-than-normal response times for impacted integrations and API-based workflows.
Our team is actively investigating and working to restore normal service. We apologise for the inconvenience caused by this.
Customers may experience intermittent failures, timeouts, or slower-than-normal response times for impacted integrations and API-based workflows.
Our team is actively investigating and working to restore normal service. We apologise for the inconvenience caused by this.
Components affected
AlayaCare Residential - ANZTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
about 1 month ago - at 06/19/2026 02:46AM
We are investigating an issue affecting some API requests in AlayaCare Residential.
Customers may experience intermittent failures, timeouts, or slower-than-normal response times for impacted integrations and API-based workflows.
Our team is actively investigating and working to restore normal service. We apologise for the inconvenience caused by this.
about 1 month ago - at 06/19/2026 04:06AM
We have identified the root cause affecting some API requests in AlayaCare Residential.
Preventive measures have now been put in place to help prevent further impact, and we are continuing our investigation.
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